1. Sales Policy

1.1 Ordering & Purchases

  • All orders for solar panels, inverters, batteries, and installation services must be placed through our official website, authorized dealers, or direct sales representatives.

  • Prices are subject to change without prior notice but will be confirmed upon order confirmation.

  • Payment terms:

    • Full payment or agreed deposit required before project commencement.

    • Accepted methods: Bank transfer, credit/debit cards, mobile money (varies by region).

1.2 Delivery & Installation

  • Delivery timelines depend on product availability and location. GreyPanels Ltd will provide an estimated schedule upon order confirmation.

  • Installation services require a prior site assessment. Delays due to unforeseen site conditions (e.g., structural issues) may incur revised timelines/costs.

  • Customers must ensure safe access to the installation site.

1.3 Returns, Refunds & Warranties

  • Defective products: Return within 14 days with proof of purchase for replacement/refund.

  • Manufacturer warranties apply to all equipment (e.g., 15 years for solar panels, 5–10 years for inverters/batteries). GreyPanels Ltd facilitates warranty claims but is not liable for manufacturer defects.

  • No refunds for completed installations unless due to company error.

1.4 Cancellations

  • Customers may cancel orders before shipment/installation with a 10% processing fee.

  • Deposits for custom orders are non-refundable.

 

2. Privacy Policy

2.1 Data Collection

GreyPanels Ltd collects information to provide services, including:

  • Contact details (name, email, phone, address).

  • Technical data (energy usage, site specifications).

  • Payment information (processed securely via encrypted channels).

2.2 Use of Data

We use your data to:

  • Process orders and deliver services.

  • Provide customer support and warranties.

  • Improve products/services (anonymous analytics only).

  • Never sell/share data with third parties for marketing.

2.3 Data Security

  • SSL encryption on all online transactions.

  • Access to personal data restricted to authorized staff.

2.4 Customer Rights

  • Request access to or deletion of your data (contact privacy@greypanels.com).

  • Opt out of promotional communications.

2.5 Policy Updates

  • Changes will be posted on our website. Continued use of services implies acceptance.

3. Contact & Dispute Resolution

  • Sales inquiries: sales@greypanels.com | +[Your Phone]

  • Privacy concerns: privacy@greypanels.com

  • Disputes: GreyPanels Ltd prioritizes amicable resolutions. Unresolved issues may escalate to local consumer protection agencies.